Returns and Exchanges
RIGHT OF FREE RESOLUTION
Under the terms of Decree - Law No. 24/2014, of 14 February, the consumer has 14 days after receiving the purchased items to terminate the contract and return them. For this purpose, the consumer must communicate to Diamantino Simões Borges, Lda the decision to terminate the contract by means of an unambiguous statement (for example, letter sent by mail, e-mail - firstname.lastname@example.org - or use the contact form corresponding to the Return Request).
The right of free withdrawal must be exercised by sending the communication referred to in the preceding paragraph within 14 days. It is the exclusive responsibility of the consumer to prove that he exercised the right of free withdrawal within the legal period.
The consumer must, within 14 days of the date on which he communicated his decision to terminate the contract, return and deliver the goods by sending them to the facilities of Diamantino Simões Borges, Lda.
In case of termination, it is the exclusive responsibility of the consumer to bear the cost of returning the items.
In case of termination of this contract, all payments made (with the exception of additional costs resulting from the shipping method) will be refunded, without undue delay and, in any case.
Diamantino Simões Borges, Lda can withhold the refund as long as the goods are not received or as long as the consumer does not present irrefutable proof of their return.
Without prejudice to the withholding provided for in the preceding paragraph, non-compliance with the obligation to reimburse within 14 days from the date of receipt of the resolution, double refund is required, without prejudice to the consumer's right to compensation for property and non-property damage .
The consumer must keep the goods in order to be able to return them in due condition.
The exercise of the right of free withdrawal does not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the property.
The consumer is responsible for the depreciation of the good, without the manipulation carried out to inspect the nature, characteristics and functioning of that good exceeding the manipulation that is usually admitted in commercial establishments.
With the exercise of the right of withdrawal, the amount paid will be refunded to the consumer less the amount corresponding to the depreciation.
If the depreciation is total there is no refund.
EXCLUSION OF THE RIGHT OF FREE RESOLUTION
There is no right to freely terminate the contract in the situation of sealed goods that cannot be returned, for reasons of health or hygiene protection when opened after delivery;
Under the terms of Decree - Law no. 67/2003, of 8 April, as amended by Decree - Law no. 84/2008, of 21 May, the products supplied may benefit from the 2-year compliance guarantee period from the date of delivery to the customer.
Can I cancel or modify an order?
Only if we have not yet dispatched the order.
Get in touch with us as soon as possible.
The return conditions are as follows:
Articles with no sign of use;
Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition, when applicable;
Return Term: Up to the 14th consecutive day, from the day of delivery