Alternative Dispute Resolution 

The Alternative Resolution of Consumer Disputes covers mediation,
conciliation and arbitration.

Independent entities, with specialized and impartial staff, help the consumer and the company to reach a friendly solution through mediation or conciliation. If such an agreement is not reached, the arbitral tribunal can also be appealed through a simple and quick process.

 

 What are Alternative Dispute Resolution Entities?

They are mostly Consumer Conflict Arbitration Centers, which resolve disputes through mediation, conciliation and arbitration procedures, free of charge or at reduced costs. They provide free information on consumer topics.

Access the Electronic Alternative Dispute Resolution Platform in the case of sales contracts or online services.
More information on the Consumer Portal:https://www.consumidor.gov.pt/

In the event of a dispute, the consumer may resort to one of the following Alternative Dispute Resolution entities:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide 1099-032 Lisboa https://www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve Ninho de Empresas, Edif. ANJE Estrada da Penha 8005-131 Faro

www.consumoalgarve.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra

www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa Rua dos Douradores, 116, 2º 1100-207 Lisboa

www.centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal

www.srrh.gov-madeira.pt/cacc

Centro de Informação de Consumo e Arbitragem do Porto Rua Damião de Góis, 31 – Loja 6 4050-225 Porto

www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães

www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) Braga: Rua D Afonso Henriques, nº 1 4700 - 030 Braga Viana do Castelo: Av Rocha Paris, nº 103 4900 - 394 Viana do Castelo

www.ciab.pt

Online Dispute Resolution: The European Commission created the ODR platform for alternative dispute resolution between consumers and merchants, concerning online sales or service contracts, that is, those in which the merchant, or his intermediary, offers , on a website or through other electronic means, goods or services that the consumer orders on the same website or through other electronic means.